I can’t connect to my bank account.
The payment system of your bank or intermediary (such as iDeal) may be down. Please contact your bank for further assistance.
My mobile phone provider or bank is not mentioned in the list.
In this case, it is not possible to buy Rubies using your own mobile phone provider or bank account. Choose another method of payment.
If you indeed got only part of what you ordered, please send us an e-mail.